Grievance Redressal System
We, Plan Ahead Wealth Advisors Private Limited (PAWA), are dedicated to the prosperity of our clients by following our aim of adding meaning to finances and adding time to your life. In the event of a complaint regarding our services, we would be more than happy to address and solve it in the most proficient manner.
In case of any grievance/complaint against PAWA, please contact as per the below escalation matrix:
Escalation Matrix
| Details of Designation | Contact Person Name | Address where the Physical Address Location | Contact No. | Email ID | Working Hours When Complainant Can Call |
|---|---|---|---|---|---|
| Customer Care | Pradnya Kandalkar | A-207/208/209, Fairlink Center, off Andheri Link Road, Andheri (West), Mumbai – 400058 | +91-9870763633 | contact@planahead.in | 9 am to 6 pm |
| Head of Customer Care | Rakshit Shetty, Jyoti Singh | A-207/208/209, Fairlink Center, off Andheri Link Road, Andheri (West), Mumbai – 400058 | +91-9870763633 | rakshit.shetty@planahead.in, jyoti.singh@planahead.in | 9 am to 6 pm |
| Compliance Officer | Shalini Dhawan | A-207/208/209, Fairlink Center, off Andheri Link Road, Andheri (West), Mumbai – 400058 | +91-9892112336 | compliance@planahead.in | 9 am to 6 pm |
| CEO / Principal Officer | Vishal Dhawan | A-401, Fairlink Center, off Andheri Link Road, Andheri (West), Mumbai – 400058 | +91-9004687526 | vishal.dhawan@planahead.in | 9 am to 6 pm |
If not satisfied with the response of PAWA, you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.
For any queries, feedback, or assistance, please contact the SEBI Office on the toll-free helpline at 1800227575 or 18002667575.